Service Dog Access and Public Health

The Board of Health recognizes the essential role of service dogs in assisting individuals with disabilities. Service dogs are highly trained to perform specific tasks that enhance the independence and well-being of their handlers. It is important for the community to understand the access rights of service dogs and the responsibilities of their handlers to ensure a harmonious and healthy environment for all.

Health Benefits of Service Dogs: Service dogs provide vital assistance to individuals with various health conditions, including physical, sensory, psychiatric, and neurological disabilities. These highly trained animals help their handlers navigate daily life, manage medical conditions, and maintain their overall health and independence.

Access Rights: Service dogs are legally allowed to accompany their handlers in all public areas, including:

• Food Establishments: Service dogs are permitted in areas where food is served, including restaurants and cafeterias.
• Stores: Retail establishments must allow access to service dogs.
• Public Transportation: Service dogs can travel with their handlers on buses, trains, and other forms of public transit.
• Public Access: Service dogs are allowed to accompany their handlers in all public areas, including restaurants, stores, and other businesses. If it is not clear that the dog is a service dog the businesses are allowed to ask if the dog is a service animal required because of a disability and what work or task the dog has been trained to perform. They cannot require documentation or ask about the nature of the person's disability.

Control: Service dogs are not required to be leashed or collared. However, the handler/owner must maintain control of the animal through voice, signal, or other effective controls.

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA) of 1990. Under the ADA of 1990 and Section 504 of the Rehabilitation Act of 1973, health care facilities must permit the use of a service animal by a person with a disability, including during a public health emergency or disaster.

Public Etiquette:

1. Respect: Always ask for the handler's permission before interacting with a service dog. Petting, feeding, or otherwise distracting a service dog can interfere with its ability to perform its job and ensure the safety of its handler.

2. Understanding: Service dogs are working animals, not pets. They are trained to perform specific tasks for their handlers and should be treated with the same respect as any professional working to assist a person with a disability.

3. Space: Give service dogs and their handlers ample space to navigate and perform tasks. Avoid crowding or obstructing their path, as this can create unnecessary stress for both the dog and the handler.

4. Questions: If you are curious about the service dog or the tasks it performs, approach the handler respectfully and ask if they are comfortable discussing their service animal. Many handlers are willing to educate others about their service dog, but it's important to respect their privacy if they choose not to share.

5. Awareness: Be mindful of the presence of service dogs in public spaces. Keep your own pets at a safe distance and under control to avoid any potential conflicts or distractions.

By adhering to these guidelines, we can ensure a respectful and supportive environment for individuals with service dogs and contribute to their well-being and independence.

For more information on service dog access and regulations, please refer to the Americans with Disabilities Act (ADA) guidelines on service animals.

The Board of Health is committed to upholding the rights of individuals with service dogs while ensuring the health and safety of our community.